Return Policy

ARK Electronics Website Returns Policy

If you are unsatisfied with your order or encounter any product defect, please contact ARK Electronics to receive support and initiate a replacement or return if needed.

Order Changes and Product Swaps (Preferred)
If you ordered the wrong product or want a different item, email Support@arkelectron.com with your order number and the product you would like instead. We will happily update or swap the original order when stock and order status allow.

Please do not place a new website order and then request a refund of the original order. Payment processors charge a transaction fee on every sale, and those fees are not returned to ARK when an order is refunded or cancelled.

Cancellations and Refunds
Website orders that are cancelled or refunded — including refunds requested after a replacement order is placed — will be refunded the amount paid minus the payment processor transaction fees charged on the original transaction. Restocking fees and return shipping, where applicable under this policy, are additional.

Return Period:
You may return eligible items purchased from the ARK Electronics website within thirty (30) days from the date of receipt and may be subject to a restocking fee.

Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its manufacturer’s original packaging. Items that have been damaged or altered by the customer are not eligible for return or warranty coverage in adherence with ARK’s limited liability coverage. https://arkelectron.com/ark-electronics-limited-warranty

Return Process:
To initiate a return, please follow these steps:

  1. Contact our support team at Support@arkelectron.com to obtain a Return Merchandise Authorization (RMA) number.
  2. Pack items securely as received and apply your shipping label.
  3. Clearly mark the RMA number on the outside of the package.
  4. Ship items to the address provided by the ARK support team.

Return Shipping:
The purchaser is responsible for covering the cost of return shipping.

Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within five (5) business days, minus the payment processor transaction fees charged on the original sale. A restocking fee may also apply as noted above.
  • If rejected, we will provide an explanation for the decision and return the item.

Policy Modifications:
ARK Electronics reserves the right to modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting of the revised policy on our website.

Direct Purchases from ARK Electronics, LLC.
If you are purchasing directly from ARK Electronics, please reference our standard Supply Terms & Conditions. https://arkelectron.com/supply-terms-conditions/

Contacting ARK Electronics, LLC.
If you have any questions about this policy or ARK Electronics please contact us at:
Support@arkelectron.com